We use cookies to improve our webpage and your user experience. Please agree by clicking on the OK button to validate your request.
Find out more
OK
Magic Pass

FAQ

Age group

A Magic Pass is not required for children under 6 years of age and therefore not available: you do not have to purchase a ticket for them at our partner resorts. However, you must obtain a lift pass for them at the ticket counter. 

For the 2020/2021 season, children born between the years 2005 and 2014 must purchase a Child pass.

For the 2021/2022 season, children born between the years 2006 and 2016 must purchase a Child pass.

People aged 16 years (year of birth is proof) and older must pay for an adult pass.

Delivery time of Magic Pass Goodies

The Magic Pass Goodies are delivered within 7 working days, they are delivered only in Switzerland. Due to various delivery problems, we no longer deliver goodies abroad. The headbands and caps will be delivered in December 2021. The Magic Pass socks will be delivered in July.

Errors on your order

Was there an error on your pass when you received it? Please, send an e-mail with the correction(s) to be made and your order number to info@magicpass.ch.

All requests for modifications will be subject to an administrative fee of CHF 40.-/pass. The original pass will be blocked and a new pass will be delivered.
 

Gift Idea

It is entirely possible to give a Magic Pass as a gift! Simply place your order as you would normally on our website, mentioning the last name, first name and exact date of birth of the person to whom you wish to offer a pass.

The system will signal any duplicate entry, which means that the person in question is already in possession of a Magic Pass.

Glacier 3000 Magic Pass 2021-2022

The ski resort of Glacier 3000 is offered for the 5 years of Magic Pass for the 2021-2022 season!

Glacier 3000 is no longer an option for this year. The resort is accessible from November 1st 2021 to April 30th 2022 at no extra cost.

Helvetia Insurance

The Magic Pass offers you the possibility to purchase an insurance whilst your purchase. 
Indeed, two types of insurance are at your disposal:

  • Helvetia Assurance Pass: insurance on the package 
  • Helvetia Insurance Pass + rescue: package insurance and rescue 

Both insurances are only available when you order your Magic Pass. It will not be possible to add them after you have finalized your order. 

The premium is calculated as a percentage of the sale price of the Magic Pass, options included (rounded up to the nearest franc).

If you have subscribed to one of the insurances and wish to request a refund, you must complete the claim form under the tab of the website corresponding to "insurance". 
Reimbursements are made directly by the insurance company. The cooperative Magic Mountain Corporations does not reimburse any pass.  

Loss / theft / Oversight

Having lost you Magic Pass, we advise you to go to one of our partner resorts (except Glacier 3000).

With your identity card, you can leave with a new card in hand. However, this will cost you CHF 40.00 per pass. Blocking and printing procedures take about 15 minutes to complete; ensure not to be stressed when you go to the ticket office. 

If you wish, you can also go trough your personal account.  Therefore you just have to log in on our website. A postal receipt period of seven working days are necessary if you prefer this option.

Upon presentation of your identity card, you will be reissued a pass. Be aware, this procedure costs CHF 40.-/pass.

The procedure required to block and reissue your Magic Pass will take approximately 15 minutes; please be patient while you wait.

If you would like us to send you to reissued your Magic Pass to your home address, you can go through your online account, after your login, choose the tab "my Magic Pass". If this option is preferable for you, a postal delivery time of two working days has to be counted for.

Option Baths

Initial price: Adult 249 CHF - Child 149 CHF

Partners included in the offer: Anzère, Ovronnaz, Leukerbad (3 establishments), Les Marécottes, Leysin, Saas-Fee, Villars and Zinal.

This option is loaded directly onto the Magic Pass and can be added at any time (prices may change depending on stocks).

To add the Baths option to your Magic Pass, log in to your customer account and select my Magic Passes. You can then add the desired option. 

Validity date identical to the Magic Pass according to the respective opening of each bath. Once the option is added, it will be registered on your QR code and you will have to present it at the entrance to the pools. Your pass will be scanned at the reception desk, giving you access to the pools. An identity card may be requested for control purposes. Do not forget your pass, without it it is not possible to validate your entry.

Option Crans Montana Aminona Pass 100

The Option Crans Montana Aminona Pass 100 is sold on our website. This option allows you to visit the ski area for 100 days in winter during the low season. The validity Period ist from December 1st to December 22nd, 2021, January 9th to February 4th, 2022 and from March 11th to April 30th, 2022.

To buy the Pass 100, you must go through the "Shop" section or direclty through your customer account. You can add it anytime.

This option is not loaded on the Magic Pass. Once you have bought this supplement, please go by the CMA lift ticket office.

Order

At first, you will only be able to order on our our website : www.magicpass.ch.

Once our resorts open for summer, Magic Pass will be sold directly at the ticket office as well, as soon as they open for the summer season. However don't forget that prices will increase periodically. 

Order confirmation

In order to receive your order confirmation, please click on the link that was automatically e-mailed to you. It will allow you to download your proof of purchase in PDF format. If you did not receive an e-mail, please verify your spam folder.

Payment

One the website only payments by credit card are accepted (MasterCard, Visa and American Express) and Twint application. It is not possible to pay by invoice or Reka-Checks. Orders aren't possible by e-mail.

Period of delivery Magic Pass

The Magic Pass 21/22 abonnements are delivered withing 7 workdays. 

It is not possible to use the ski lifts in our partner resorts without your Magic Pass.

Public transports included (in winter)

Station

Company

Journey

Villars

TPC

Villars - Bretaye

Glacier 3000

Car Postal

Les Diablerets - Col du Pillon

Les Rochers de Naye

MOB

Montreux - les Rochers de Naye

Les Pléiades

MOB

Vevey - Les Pléiades

Vercorin

Téléphérique Chalais-Vercorin

Chalais - Vercorin

To take advantage of the free transportation, you must wear your ski/snowboard equipment.

Special « pandemic » provision

Exceptionally, and only in the event of a pandemic which implies a total closure of all the installations and lifts of all the partners listed under point 1 (excluding weather or snow conditions), Magic Mountains Cooperation will offer a personal and non-transferable credit for each customer valid on the purchase of the next Magic Pass. 

These measures are not applicable to the 2019-2020 pass.

Under these circumstances, the credits are subject to the following additional conditions:

The customer has used his Magic Pass less than 15 days during the time of validity of the Magic Pass (summer and winter);

And the closure takes place between July 1st and August 31st for the summertime and/or between December 15th and March 31st for the wintertime.

If these conditions are met, the credits will be as follows:

Summer

  • In case of a closure inferior to 30 days between the 1st of July and the 31st of August each year: CHF 0.00 credit
  • In case of a closure of 31 days or more between the 1st of July and the 31st of August each year: CHF 20.00 credit (Child: CHF 10.00)

Winter

  • In case of a closure inferior to 20 days between the 15th of December and the 31st of March each year: CHF 0.00 credit
  • In case of a closure from 21 to 45 days between the 15th of December and the 31st of March each year: CHF 60.00 credit (Child: CHF 30.00)
  • In case of a closure from 46 to 90 days between the 15th of December and the 31st of March each year: CHF 120.00 credit (Child: CHF 60.00)
  • In case of a closure for more than 90 days between the 15th of December and the 31st of March each year: CHF 180.00 credit (Child: CHF 90.00)

In case of a closure outside the above-mentioned periods, no credit is possible. Summer and winter credits can be accumulated for the same customer. These credits only apply to the basic offer and exclude the options.

Special Transport - Summer 2021

Resort Company Route details
Villars TPC Villars-Bretaye only included when the Cable car are open 
Vercorin Cable car Chalais-Vercorin Chalais-Vercorin not included in Summer 
Saas-Fee Metro Alpin Felskinn-Mittelallalin not included in Summer 
Saas-Fee Sommerskigebiet   not included in Summer 

Validity Magic Pass

Our new Magic Pass 2021/2022 offer is valid in summer and winter ; that is, from May 1st 2021 to April 30th 2022, according to the opening schedule of each of our resorts.

The Magic Pass 2020/2021 it valid till the 2nd of May 2021.

${ orderItem.title } + ${ getInsurance(orderItem) }
${ orderItem.quantity } x ${ orderItem.subTotal | price }
Subtotal ${ $store.state.order.order.subTotal | price }
You have no item(s) in your cart